Mark Howard has worked in the behavioral health field for over 25 years in a variety of administrative and clinical settings. He has extensive experience in developing, implementing, and evaluating behavioral health programs. He has been an administrator of behavioral health programs for over 15 years.
Mark earned his Masters of Science in Social Work degree from the University of Louisville with a specialization in Administration and Children/Families. He later completed his Post Master’s Degree in Educational Leadership from the University of Mary Washington in Fredericksburg, Virginia. He was raised in Fredericksburg, Virginia where he was active in many community programs focused on mental health and substance abuse issues.
Kendall L. Keller, MPH is the Assistant Hospital Administrator at Fairmount Behavioral Health System. Her primary responsibility is to ensure patient security and quality of care. Mrs. Keller works closely with all clinical and non-clinical departments to identify opportunities for performance improvement. Upon trending analysis, departmental action plans are developed and progress is monitored. Additionally, Mrs. Keller works to ensure Fairmount Behavioral Health System maintains its accreditation status by The Joint Commission, as well as functions in accordance with regulations set forth by the Department of Public Welfare and the Department of Drug and Alcohol Programs. She serves as the Hospital’s Patient Safety Officer, Privacy Officer and Compliance Officer.
In regard to the Partial Hospitalization Program, Mrs. Keller’s primary responsibility is to ensure the individuals served receive care and treatment in accordance with the facility’s Mission, Vision and Values. The Program is designed to provide interactive and comprehensive group and individual therapies during daytime hours, and to ensure individuals can securely return to their personal living arrangement during non-program hours. It is the goal of the program to offer Partial Hospitalization Program participants a secure place to begin their recovery journey and to develop healthy behaviors with dignity.
Kendall, a Pennsylvania native, graduated from Temple University with a Bachelor’s of Science in Public Health. She later received her Master’s degree in Public Health from The George Washington University in Washington, D.C. Prior to working for Fairmount, Mrs. Keller served as the Quality Assurance Coordinator for Pennsylvania Clinical Schools where she was later promoted to Director of Risk Management and Quality Assurance.
Dr. Silvia Gratz | Chief Medical Officer and Medical Director of Admissions / Assessment
Dr. Silvia Gratz joined the medical staff at Fairmount on June 26, 2006 and was appointed the Chief Medical Officer in January 2011. She is also the Medical Director of N3, our High Acuity adult psychiatric unit.
Dr. Gratz completed her undergraduate studies at the LaSalle University, Cum Laude and received her D.O. from the Philadelphia College of Osteopathic Medicine in 1985. After her internship in Internal Medicine at Hahnemann University Hospital, she completed a residency in adult psychiatry at Hahnemann University Hospital in 1989 and a two-year National Institute of Mental Health (NIMH) sponsored fellowship in Clinical Psychopharmacology in 1991 at the Eastern Pennsylvania Psychiatric Institute (EPPI).
Board Certified in Psychiatry, by the American Board of Psychiatry and Neurology (ABPN), since 1998, Dr. Gratz has provided her expertise in many regional psychiatric facilities and has served as a Professor and Lecturer in the Department of Psychiatry at EPPI and the Drexel University College of Medicine. Notable positions include Director of ECT and Medical Director of the Schizophrenia Center at EPPI, Director of Adult Inpatient Services at MCP/Hahnemann and Interim Medical Director of Hahnemann University Hospital, Psychiatric Medical Care Unit. She has been the recipient of many teaching awards while on staff at MCP/ EPPI as well as the Exemplary Psychiatry Award from the National Institute of Mental Illness (NAMI) and the MCP Physician Star Award for the Most Dedicated Doctor.
Dr. Gratz is an active member of many professional organizations including the American Psychiatric Association, American Medical Association, and the American Society of Clinical Psychopharmacology. She has been appointed and elected to several leadership positions and committees including the Pharmacy and Therapeutics Committee and Chairperson, Performance Improvement Committee at EPPI; and the Drug Safety Monitoring Board at the Drexel University College of Medicine. Dr. Gratz was one of the original 2 Principal Investigators in Philadelphia for CATIE – a research program studying treatment effectiveness and outcomes in schizophrenia. Dr. Gratz has also published several journal articles and book chapters on psychopharmacology particularly focusing on the treatment of Neuroleptic Malignant Syndrome and has been the recipient of several research grants exploring treatment of Psychotic Disorders.
Brian joined Fairmount Behavioral Health System in 2007 as Director of Quality Improvement. The following year, he assumed leadership of the Risk Management Program, acting as the Patient Safety Officer, Facility Compliance Officer, Privacy Officer, and Risk Manager. Immediately prior to joining the Fairmount team, Brian spent 6 years as the Director of the Crisis Response Center at Albert Einstein Medical Center. In that role, he was instrumental in the development of the Crisis Response model of delivering emergency psychiatric services to children and adolescents—the only such service in the region. Brian began his career in behavioral health services working in group homes for the developmentally disabled, and has spent 30 years as a clinician, supervisor, director, and administrator in substance abuse and mental health outpatient settings. For several years he maintained a private practice, treating individuals with co-occurring substance abuse and mental health disorders.
An Ohio native, Brian moved to the Delaware Valley in 1992. He earned his undergraduate degree in Psychology from Kent State University, and a Master’s degree in Counseling Psychology from Temple University.
Cynthia Ortiz, MBA is the Director of Physician Services at Fairmount Behavioral Health System. She serves as the primary liaison for Fairmount physicians with outside stakeholders, department directors and administration to ensure coordinated and efficient operations related to Physician Services. Working alongside Fairmount’s Chief Medical Officer, Ms. Ortiz directs system-wide quality, ensures regulatory and accreditation compliance, and assists with the development of new business opportunities for physician activity.
Prior to her current role, Cynthia served as the Quality Assurance Coordinator at Fairmount, providing oversight and support to all clinical and non-clinical areas with reference to regulatory requirements and performance improvement initiatives. She assisted the hospital in maintaining its accreditation status by The Joint Commission, as well as function in accordance with regulations set forth by the Department of Public Welfare and the Department of Health. Through her work, Ms. Ortiz ensured patient security and quality of care.
Cynthia, a New Jersey native, graduated from Ursinus College with a Bachelor of Science degree in Biology and Spanish. She later received a Master in Business Administration, with specialization in Healthcare Management, from the University of Scranton. While a student at Ursinus, Cynthia worked at Wordsworth Academy and Human Services as an intern for their Partial Hospitalization Program for Children and Adolescents. Upon graduation, she joined Mental Health Management Inc., within the Philadelphia Prison System, as a Quality Assurance Data Coordinator.
Francisco Franqui, MSS | Director of Admissions
Francisco Franqui joined Fairmount Behavioral Health on January 2016 as the as the Assistant Director of Admissions. He began his career as an HIV case manager serving mainly the Latino community. This role gave him a comprehensive introduction to the different types of treatment available in the areas of physical health, addictions and mental health. Francisco further expanded his knowledge in mental health and developed a particular interest in psychopharmacology while working in utilization review for a major psychiatric hospital. He then joined Community Behavioral Health (CBH), a behavioral health insurance company, which ultimately led to a management role over a 14 year career. As a supervisor for a care management team at CBH, Francisco monitored the implementation of medical necessity criteria for a large number of behavioral health hospitals and assessment centers in the Philadelphia area. This close relationship with all service providers picked his interest in Fairmount, generally recognized as one of the most dynamic health care providers.
Francisco is a native of Puerto Rico that came to the continental United States to pursue college studies. He has a Bachelors Degree from the University of Wisconsin (Madison) and a Masters Degree in Social Service from Bryn Mawr College. He is also fully bilingual and has a particular interest in cross-cultural perspectives.
Mary discovered her passion for working with addiction when she completed a year of volunteer work in New York City with Covenant House and focused on the 18- 21 year old homeless, addicted population. Upon completion of her service she attended The University of Pennsylvania School of Social Work and received her master’s degree and license in 2001. She spent a brief time working with adolescents again at Carson Valley and returned to working with people in recovery at Harwood House in 2003. She joined Fairmount Behavioral Health System in April, 2007 as a counselor on the Chemical Dependency Unit, was promoted to Clinical Supervisor in 2009, and later to Assistant Director. She currently is The Clinical Director of our Chemical Dependency Program.
Rebecca has been working at Fairmount since 2008. She started working as a Psychiatric Technician and now oversees the wonderfully diverse Therapy Department. She received her Bachelor of Arts in Psychology from Cabrini College and her Master of Science in Clinical and Counseling Psychology from Chestnut Hill College. Rebecca has been licensed as a Professional Counselor since 2012.
The Therapy Department is comprised of an eclectic and wonderful group of individuals. The department offers Cognitive Behavioral Therapy, Art therapy, Music Therapy, Dance and Movement Therapy Certified Therapists. They offer a wide variety of clinical services to our patients. The number one priority of our department is creating a secure place for people to begin to heal.